![]() Should the page be refreshed or the application closed before clicking this X, tags may not sync properly. In order to ensure all tags are appropriately saved, please make sure to click on the X in the end of call screen after each call. After that window, any updates to Aircall tags will not sync to Intercom. Calls can be tagged and untagged within 2 hours of the call happening. For Activity tags will sync to the default tags field. If you chose Person or Deal, tags will be synced to a custom field. When combined with the industries deepest integration to Pipedrive and and the know-how of Motii, AirCall delivers world-class integrated telephony. ⚠️ Please note you can only select one object for tags to be synced to. Connect Aircall with Pipedrive, and over 800 other cloud apps, to automate your business workflows and stay effortlessly efficient at work. Resources Blog Knowledge Base Customer Studies Partner Stories Become a partner. ![]() Solutions Call Center Support Sales Phone System Ecommerce Non-Profits. Product Integrations Features Quality and reliability Apps Request a demo. You will be able to choose to have Aircall tags synced to either an Activity, Deal, Person, or Nothing. To begin, please ensure that you have Admin rights in both Aircall and Pipedrive. Why Aircall Country coverage Pricing Status Developer. If an activity type is deleted manually, the integration will need to be reinstalled.Īircall tags can now be synced to objects in Pipedrive. ⚠️ Please note that the new activity types are created upon installation/migration of the Pipedrive integration. Previously, only one activity type was created - call, which did not allow for segmentation in reporting. If an agent does not have a Pipedrive account and sends an outbound message, the activity will be assigned to the admin who configured the integration.Įach type of call and SMS will now be assigned their own activity type, allowing more advanced analytics to be implemented in Pipedrive directly by segmenting types of activities. When an outbound SMS creates a new activity, the activity will be assigned to the agent who sent the message. Inbound SMS to a team number will be assigned to the admin who installed the integration. Inbound SMS to an individual agent’s number will be assigned in Pipedrive to the agent who owns that number. Inbound SMS messages from an unknown number will create a new contact in Pipedrive. Inbound and outbound SMS can log as either a closed or open activity. They will be a separate type of activity from calls, created by Aircall on install. At Pipedrive, we aim to provide our customers with an ever-increasing number of features to allow them to be successful at sales. Inbound and outbound SMS will log as activities into Pipedrive. ![]() Learn more about the new features and updated functionality we've added. If you have any feedback or questions, please visit our Help Center or email our Support team for assistance.□ Aircall has released new updates to the Pipedrive integration. Available for the US, the UK, Australia, and France.
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